Refund policy
Elite Soccer 360 – Returns & Refund Policy
1. Personalised Products
Most jerseys sold by Elite Soccer 360 are customised (name, number, printing).
Under EU and UK law, personalised goods are exempt from the 14-day cancellation right.
Therefore:
Customised products are non-refundable and non-returnable unless defective or incorrect.
Customers are responsible for:
• Selecting correct size
• Reviewing the Size Chart
• Entering accurate personalisation details
We are not responsible for spelling errors, number errors, or incorrect size selection entered by the customer.
2. Defective or Incorrect Items
If your item arrives:
• Damaged
• Defective
• Incorrect
You must contact us within 48 hours of delivery and provide:
• Order number
• Clear photographic evidence
If approved, we will:
• Provide a replacement
or
• Issue a refund
Return shipping costs for defective items will be covered by us.
3. Australian Consumer Law Notice
Nothing in this policy excludes your rights under Australian Consumer Law.
Customers are entitled to:
• Refund or replacement for major defects
• Repair or replacement for minor defects
This applies even to customised items if faulty.
4. Change of Mind / Wrong Size
We do not offer refunds or exchanges for:
• Change of mind
• Incorrect size selection
• Incorrect personalisation details
The Size Chart is provided to help prevent sizing errors.
5. Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method.